FAQ

Q: How can I reduce the burnt smell after blowing out my candle?

A: Simply place the lid of the can on top of the candle flame. The flame will extinguish, the fragrance will remain, and there will be zero smoke or smell of smoke.

 

Q: What do I do if my wood wick keeps flaming out?

A: If your wood wick isn’t staying lit, it means you need to trim your wick for a proper burn. The easiest way to do this is by pinching off the top burnt bits with your fingers or using a small tool like a nail clipper or wick trimmer. You should regularly trim the wicks of your candles to ensure a crisp burn. We recommend a length of 3mm – 5mm.

The melted wax may also be too high causing the wick to drown. Put out the flame, take a dry paper towel or napkin and soak up some of the melted wax to keep the wick exposed.

 

Q: Why is my candle bumpy and rough at the top after burning?

A: This is the best way to know your candle is made from 100% soy. Bumpy surfaces are super common with soy wax — it happens when the candle cools at an inconsistent rate. Sometimes your candle can dry with an uneven surface and sometimes it will dry smooth as ever. The good news? This is all-natural and does not affect the performance of your candle.

 

Q: My candle looks like it's sweating?!

A: If you see beads or small oil build up on the top of your candles, your candle might be sweating. Sweating is notorious in 100% soy wax candles and is a sign that the product is all natural. Soy wax is sensitive to extreme temperature changes, causing the natural oils to separate from the wax and leaving pools of oil on top. Sweating will not affect the quality of your candle at all. You can simply wipe off the excess oil with a tissue. To avoid this in the future, make sure to keep your candles away from drafts, direct sunlight and room that vary in temperature.

 

Q: I’d love to reuse my can; how do I clean the can?

A: Remove any additional wax on the inside of the can. You can do this by heating up your tins in low simmering water to melt the wax. Once melted, discard the wick and add a little bit of water so it sets to a firm block. Remove the block of wax with a fork, then wash the inside with some soap and water. If you want to remove any labelling, you can simply use a hairdryer.